Refund policy

Returns & Refunds Policy

We are committed to ensuring you are completely satisfied with your purchase. If there are any issues with your order, please contact us at support@polargoods.au.

Damages, Defects & Incorrect Items
If you find that an item is defective, damaged, or incorrect, please contact us immediately at support@polargoods.au. To help us resolve the issue quickly, please include photos of the item in your email.

Non-Returnable Items
We are unable to accept returns or offer refunds on:

• Items without original tags or that have been worn
• Sale or clearance items
• E-gift cards

Refund Process
Once we receive and assess your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Please allow additional time for your bank or card provider to post the refund.

How to Return an Item
To initiate a return, please contact us at support@polargoods.au. Please note that return shipping costs are the responsibility of the customer unless the item is defective.

For any other questions regarding our return policy, contact us at support@polargoods.au.