Shipping policy
Shipping & Returns Policy
Order Processing
All orders are processed within 2–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Import Duties & Taxes
Your order may be subject to import duties and taxes (including GST), which are incurred once a shipment reaches your destination country. Blanks by Polar Goods is not responsible for these charges — they are the responsibility of the customer.
Tracking Your Order
Once your order has shipped, you will receive an email notification including a tracking number. Please allow 48 hours for tracking information to become active.
Returns & Exchanges
We accept returns up to 14 days after delivery, provided the item is unused and in its original condition with all original tags attached. We will offer an exchange, store credit, or a full refund minus the cost of return shipping.
To initiate a return or exchange, please contact us at support@polargoods.au.
Damages, Defects & Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@polargoods.au. To help us resolve the issue quickly, please include photos of the item in your email.
Non-Returnable Items
We are unable to accept returns or offer refunds on:
• Items without original tags or that have been worn
• Sale or clearance items
• E-gift cards
Refund Process
Once we receive and assess your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Please allow additional time for your bank or card provider to post the refund.
Contact
For all order support, returns, and enquiries — contact us at support@polargoods.au.
Order Processing
All orders are processed within 2–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Import Duties & Taxes
Your order may be subject to import duties and taxes (including GST), which are incurred once a shipment reaches your destination country. Blanks by Polar Goods is not responsible for these charges — they are the responsibility of the customer.
Tracking Your Order
Once your order has shipped, you will receive an email notification including a tracking number. Please allow 48 hours for tracking information to become active.
Returns & Exchanges
We accept returns up to 14 days after delivery, provided the item is unused and in its original condition with all original tags attached. We will offer an exchange, store credit, or a full refund minus the cost of return shipping.
To initiate a return or exchange, please contact us at support@polargoods.au.
Damages, Defects & Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@polargoods.au. To help us resolve the issue quickly, please include photos of the item in your email.
Non-Returnable Items
We are unable to accept returns or offer refunds on:
• Items without original tags or that have been worn
• Sale or clearance items
• E-gift cards
Refund Process
Once we receive and assess your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Please allow additional time for your bank or card provider to post the refund.
Contact
For all order support, returns, and enquiries — contact us at support@polargoods.au.